Plumbing
An AI receptionist for plumbers
Plumbing calls arrive on a clock. Water is moving somewhere it shouldn't, and the person on the phone is watching damage get worse while they wait. Whoever answers is usually who gets the job.
The calls that come in.
Active leaks and burst pipes
The caller needs to know someone is coming, and needs to be told to shut off the main before they do anything else.
No hot water
Water heater age, fuel type, and whether there's any water at all decide whether it's a repair or a replacement conversation.
Drains and sewer backups
One slow drain is routine. Multiple fixtures backing up at once is a main line, and that's a different truck and a different priority.
Fixture and remodel quotes
Not urgent, and easy to lose to whoever follows up first. These get captured and scheduled instead of sitting in voicemail.
Captured on every call
What it asks before anyone drives out.
- Is water actively running or leaking right now
- Whether they can reach and close the main shutoff
- Which fixtures are affected, and whether it's one or all of them
- Property type, age, and whether they own or rent
- The address, and whether anyone will be home
Why it matters
The 2am call is the profitable one
Emergency plumbing pays emergency rates, and it happens when nobody is at the desk. An after-hours call that reaches voicemail is a job that goes to the next company on the list — and the caller isn't going to wait until morning to try you again.
The advantage
What this changes for a plumbing business.
Triage before the truck rolls
A main line backup and a slow bathroom sink both start as 'my drain is clogged'. The questions that separate them get asked on the call, so you dispatch the right tech with the right equipment instead of finding out on arrival.
Damage control while they wait
Telling a caller how to shut off their water is the difference between a repair and a restoration claim. That instruction gets given every time, not just when the person who answers thinks of it.
Overnight and weekend coverage
Nights, weekends, and holidays follow whatever rules you set — which calls wake someone up, which wait for morning, and who gets reached in what order.
Quotes that don't go cold
Remodel and fixture inquiries get captured with enough detail to quote from, and land in your CRM while the customer is still shopping.
Also built for
See what it costs for your plumbing business.
Two minutes with our estimator and you'll have a real range, based on your call volume and what you need it to do.