Question 1

Do I have to set any of this up myself?

Accepted Answer

No. That's the whole point. You take one call, and everything after that is handled by our team — the call flow, your services and hours, the qualifying questions, where leads go. You never see a dashboard unless you ask for one.

Question 2

Can I keep my existing phone number?

Accepted Answer

Yes. You keep the number your customers already have — nothing gets ported away from you. Calls are forwarded to your agent, and you decide what forwards: every call, or only the ones that ring out, come in after hours, or arrive while your line is already busy. That's set up on your onboarding call, and you can send calls straight back to your own line whenever you want.

Question 3

How long until it's answering my phone?

Accepted Answer

It starts with one call with your onboarding team to understand how the business runs. From there we configure it and test it against real scenarios, and it goes live on a number you approve. We'll give you a timeline on that first call.

Question 4

What happens when something needs to change?

Accepted Answer

Reach out to your account team and it gets changed. New service, new tech, a busy season, a rule you want handled differently — that's included in what you already pay, not a change order.

Question 5

Will my customers know it isn't a person?

Accepted Answer

It introduces itself as your assistant. It doesn't pretend to be a human, and it doesn't need to — it answers immediately, knows your services, and gets the job on the calendar.

Question 6

Can Ava transfer a caller to a real person?

Accepted Answer

Yes. You decide which calls get handed off and to whom — an emergency during business hours, an existing customer with a problem, or anyone who simply asks for a person. If nobody picks up, the call falls back to the rule you set: try the next person on the list, take a detailed message, or flag it urgent. Those rules are set during onboarding and your account team changes them whenever you ask.

Question 7

What happens if Ava doesn't know the answer?

Accepted Answer

She doesn't guess. If a caller asks something that isn't covered by your approved business information, Ava asks a clarifying question first. If she still can't answer it confidently, she follows the fallback rules we set with you — transfer to your team, take a message with the question written down word for word, or escalate it as urgent. Anything that comes up more than once gets added to what she knows, so it's answered the next time.

Question 8

Am I locked into a contract?

Accepted Answer

Month to month. Setup, testing, and ongoing tuning are included in what you pay — there's no separate onboarding fee, and no annual commitment.

Question 9

Do you work with my trade?

Accepted Answer

We build for home-service and vehicle-service businesses — auto body and collision repair, plumbing, HVAC, electrical, roofing, flooring, garage door, general contracting, and adjacent trades. If customers call you to book work and some of those calls aren't getting answered, it's worth a conversation.

Question 10

What does it cost?

Accepted Answer

It depends on your call volume and what you need the agent to do beyond answering. The estimator on our pricing page will give you a real range in about two minutes, and your account team confirms the final number on your call.

Question 11

Can it work with the software we already use?

Accepted Answer

In most cases, yes. Connecting your calendar, CRM, or field service software is part of the build, and it's one of the things we scope on the first call.

Question 12

What happens to the information callers give it?

Accepted Answer

It's captured as a lead and delivered where your team already works. Our Privacy Policy covers what we collect and how it's handled.

What owners ask before they hand over the phone.

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