Auto body & collision
An AI receptionist for auto body and collision shops
A collision shop's phone rings from two directions at once. New customers calling from the side of the road, and current customers asking where their car is. Both calls matter, and the second kind is what stops anyone from answering the first.
The calls that come in.
Just been in an accident
The caller is rattled and deciding where the car goes. Whether it's drivable, whether it needs a tow, and where it's sitting right now decide what happens in the next hour.
Insurance claims and adjusters
Carrier, claim number, deductible, and who's at fault change the paperwork before the car ever arrives. Asking on the first call saves a second one.
Estimate and photo appointments
Most of these are shopping two or three shops. The one that gets them on the schedule during the call is usually the one that does the work.
“Is my car ready yet?”
The highest-volume call in the shop, and the one that costs the most — every one of them pulls an estimator away from a vehicle to answer the same question.
Rentals, loaners, and towing
Logistics questions that don't need a technician, but do need answering before the customer calls the shop down the road instead.
Hail, storm, and fleet volume
The phone doesn't ring steadily after a storm — it rings all at once, on the days the shop is least able to pick it up.
Captured on every call
What it asks before the car reaches you.
- Year, make, model, and which panels took the damage
- Whether the vehicle is drivable, or needs a tow, and where it is now
- Whether anyone was hurt, so the call is routed accordingly
- Insurance claim or self-pay — and if a claim, the carrier and claim number
- Whether they need a rental, and who is paying for it
- For a status call: the name on the repair order, or the plate
Why it matters
The tow decision happens on the first call
A customer standing next to a damaged car is deciding where it gets towed, and they're deciding in the next few minutes. That call almost never comes back. Whoever answers calmly, takes the claim details, and tells them what happens next is usually the shop the car ends up at.
The advantage
What this changes for an auto body & collision business.
Status calls stop interrupting the floor
“Is my car ready?” gets answered without pulling an estimator off a vehicle or a service writer out of a conversation. Your team keeps working, and the customer still gets a straight answer.
Claim details captured before the car arrives
Carrier, claim number, deductible, and fault are asked on the first call and land in your system with the lead, so the file isn't started from scratch when the vehicle rolls in.
Drivable or towed, sorted immediately
Whether the car can be driven in, needs a tow, and where it's sitting are established on the call — so the tow gets arranged while the customer is still on the phone, not after they've called somewhere else.
Estimate appointments booked during the call
Collision customers compare shops. An appointment set while they're still on the phone beats a callback that reaches them after they've already dropped the car somewhere else.
Storm weeks don't overwhelm the phone
When a hail event doubles the call volume for a week, every call is still answered, qualified, and queued in order — instead of rolling to a voicemail box nobody has time to clear.
Also built for
See what it costs for your auto body & collision business.
Two minutes with our estimator and you'll have a real range, based on your call volume and what you need it to do.