HVAC
An AI receptionist for HVAC companies
HVAC demand doesn't arrive evenly. It arrives all at once, on the first genuinely cold night and the first genuinely hot afternoon, and those are exactly the days your phone is least likely to get answered.
The calls that come in.
No heat, no cool
The core emergency call. System type, age, and what it's currently doing decide the priority and the parts.
Vulnerable occupants
An elderly homeowner without heat in January isn't a routine ticket. That distinction gets flagged on the call.
Maintenance and tune-ups
Predictable, schedulable, and the foundation of a service agreement book. These fill the calendar between emergencies.
Replacement and estimate requests
Higher value, longer cycle, and heavily dependent on who follows up first with real information.
Captured on every call
What it asks before anyone drives out.
- Whether the system is running at all, or running without heating or cooling
- System type and roughly how old it is
- What the thermostat reads versus what it's set to
- Whether anyone in the home is medically vulnerable to the temperature
- Whether they've had work done on it before, and by whom
Why it matters
Your busiest week is your worst week for answering
When the season turns, every technician is on a job and the calls stack up. That's the week the phone matters most and gets answered least — and the callers who reach voicemail are the ones who'll book with whoever picks up.
The advantage
What this changes for a hvac business.
Handles the seasonal surge
It doesn't matter whether five calls come in or fifty at once. Every one is answered immediately with the same set of questions, so nothing gets lost during the week that makes your year.
Sorts emergency from maintenance
A tune-up request and a failed furnace in a house with a newborn are triaged differently and routed differently, according to rules you define.
Books the schedulable work
Maintenance and tune-up calls go straight onto the calendar in the windows you allow, filling the gaps between emergency dispatches.
Captures replacement leads properly
System age, fuel type, and home size are captured on the first call, so your estimator has something to work with instead of a name and number.
Also built for
See what it costs for your hvac business.
Two minutes with our estimator and you'll have a real range, based on your call volume and what you need it to do.